Our Location
304 North Cardinal St.
Dorchester Center, MA 02124
Refund and Returns Policy
Chiln Apparel LLC
📍 Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
📧 Email: hello@chilnapparel.site
📞 Phone: +1 (307) 674-8453
🌐 Website: https://chilnapparel.site
At Chiln Apparel LLC, we want your shopping experience to feel straightforward from checkout through delivery and, when necessary, a return or exchange.
Please review the following Shipping & Returns Policy before placing an order.
Shipping Policy
1. Order Processing
Orders are generally processed within 1–3 business days, excluding weekends and holidays.
Once your order has been prepared for shipment, available tracking information will normally be sent to the email address provided during checkout.
Processing time is separate from carrier delivery time.
2. Shipping Rates & Delivery Estimates
Available shipping charges will be calculated and displayed during checkout.
Estimated delivery times may include:
- Standard U.S. Shipping: 3–7 business days
- Express U.S. Shipping: 2–3 business days, where available
- International Shipping: 7–15 business days where international delivery is offered
Delivery estimates begin after an order has been processed and handed to the carrier.
Actual delivery timing may vary because of factors such as:
- Destination
- Carrier operations
- Weather
- Holidays
- High shipping volumes
- Customs processing for international shipments
- Address or delivery issues
3. Shipping Locations
Chiln Apparel may ship to eligible addresses within the United States and to select international destinations where available.
Available shipping destinations will generally be shown during checkout.
If your location is not available, please contact:
4. Order Tracking
When tracking is available, we will send shipping confirmation information after your order has been dispatched.
You can use the provided tracking number through the applicable carrier’s tracking system.
Please allow some time for newly issued tracking information to become active.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please review your address carefully before completing checkout.
Once an order has entered processing or shipment, we may not be able to change or redirect it.
If you notice an address error, contact us as soon as possible at:
6. Lost, Missing, or Damaged Shipments
If a shipment appears lost, missing, or damaged, please contact us with your order information.
For a package marked delivered but not located, we recommend first:
- Checking the delivery location
- Reviewing tracking details
- Checking with household members or neighbors
- Contacting the shipping carrier
If merchandise arrives damaged, please retain the product and packaging and contact us so we can review the issue.
Returns & Exchanges Policy
7. Return Eligibility
Eligible merchandise may be requested for return within 14 days of delivery.
To qualify for a standard return, an item should generally be:
- Unworn
- Unused
- Unwashed
- In its original condition
- Returned with original tags attached where applicable
- Returned with original packaging where reasonably applicable
- Free from stains, odors, damage, or signs of wear
- Accompanied by sufficient order or purchase information
Returned merchandise may be inspected before a refund is approved.
8. Non-Returnable Items
Unless otherwise required by applicable law, certain items may not qualify for discretionary returns, including:
- Items marked Final Sale
- Certain clearance merchandise identified as non-returnable
- Gift cards
- Personalized or customized merchandise
- Worn, washed, or altered clothing
- Items with stains, odors, damage, or other signs of use
- Products missing important original tags or components
- Products specifically identified as non-returnable on the applicable product page
9. How to Start a Return
To request a return, email:
Please include:
- Your name
- Order number
- Item or items you wish to return
- Reason for the return
- Photographs where relevant, particularly for damaged, defective, or incorrect items
If the return is eligible, we will provide the applicable instructions.
Please do not automatically send merchandise to the Chiln Apparel LLC business address listed on our website. Contact us first for authorized return instructions.
10. Return Shipping
For standard discretionary returns, customers may be responsible for applicable return shipping costs.
Different arrangements may apply when an item is confirmed to have arrived damaged, defective, or incorrect.
We recommend using a trackable shipping method and keeping your shipping receipt until the return is completed.
11. Refunds
Once an authorized return is received, we will inspect the item.
If approved:
- The refund will generally be issued to your original payment method
- We aim to process approved refunds within 5–10 business days
- You may receive an email confirmation when the refund has been processed
Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
Original shipping charges are generally non-refundable for discretionary returns unless the return resulted from our error or another requirement applies.
12. Exchanges
Exchanges for the same item in a different size or color may be available depending on inventory.
To request an exchange, contact:
If the requested item is unavailable, we may recommend returning the eligible original item and placing a new order, or another available resolution may be offered.
13. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or materially different from what you ordered, please contact us within 5 days of delivery.
Include:
- Your order number
- A description of the issue
- Clear photographs of the affected item
- Photographs of the packaging where helpful
Please retain the item and packaging while the issue is being reviewed.
After review, an appropriate resolution may include a replacement, refund, return authorization, or another available solution depending on the circumstances.
14. Late Returns
Return requests submitted more than 14 days after delivery may not qualify for a discretionary return unless Chiln Apparel approves an exception or another requirement applies.
We recommend contacting us promptly if there is an issue with your order.
Questions?
If you have questions about shipping, delivery, returns, exchanges, refunds, or an existing order, please contact:
Chiln Apparel LLC
📍 30 N Gould St Ste N
Sheridan, WY 82801
USA
📧 hello@chilnapparel.site
📞 +1 (307) 674-8453
🌐 https://chilnapparel.site